Writing Skills
Learn how to write business documents clearly and concisely using the correct grammar and punctuation

Look at some commonly made errors in English grammar and punctuation and progress to more complex and interesting aspects of the English language to further enhance writing skills

On application

Whole day

Secretarial & Administration Practices
Learn the essential skills required for effective secretarial and administrative procedures, complying with current legislation and practices

Time Management
Develop strategies to control your use of time. Course will include prioritising, delegation and assertiveness

On application

Managing People
Develop skills and understanding of managing people effectively. Content will include identifying boundaries and learning styles, employment legislation and dealing with difficult people

First Impressions
Develop a customer service approach to work. Content will include internal and external customers, anticipating requirements and responding to needs

On application

Telephone Terrific (Essential)
Aimed at staff more inexperienced in using the telephone to build confidence and improve techniques

On application

Telephone Terrific (Advanced)
Understand how effective telephone techniques influence the success of a business. Develop a professional telephone manner by building on strengths and eliminating weaknesses

On application

Equal Opportunities
Adopt a positive approach to equal opportunities. Contents include employer's roles, equal opportunity legislation and good practice

Learn how to arrange and support business meetings, how to provide relevant documents eg agendas and minutes, and how to ensure meetings are efficient and effective

On application

Use of IT in the Workplace
Develop an understanding of how IT is used in the workplace